| Around the world, organizations of all kinds invest heavily in modern information/communications technology (ICT) innovations to become more competitive and/or to improve productivity. Authoritative sources frequently note that approximately one-half of corporate capital investments over the past decade have been dedicated to the acquisition and installation of ICT innovations. All too frequently organizations fail to realize anticipated benefits from costly ICT innovations. Failure of organizations to reap benefits from ICT investments is increasingly attributed to lack of innovation acceptance/usage by employees. Research shows that employees react in differing ways to new ICT innovations; from enthusiastic use to complete avoidance and even sabotage. Innovations which are not accepted and used productively by organizational employees, i.e., do not diffuse within the target employee population, cannot provide anticipated benefits.; This research was designed to develop and empirically test a model of individual ICT innovation acceptance/usage in the organizational environment. It draws on theories and findings of individual information technology acceptance, diffusion of innovations, and organizational behavior research streams to identify and investigate a diverse set of factors thought to influence individual ICT acceptance/usage behavior in the modern organization.; The research is situated in a global United States Government organization. The innovation studied is video-teleconferencing installed to enhance collaboration among organization locations world-wide. Data were collected via web-based survey comprised of eleven predictors identified in the literature as important ICT innovation acceptance/usage determinants. Innovation acceptance/usage predictors studied included individual perceptions of the characteristics of innovating, social influences, managerial interventions, and organization structural attributes. All construct measurement instruments were drawn from previously published peer-reviewed research.; Findings of the research indicate that individual perceptions of the characteristics of innovating, social influences, and managerial interventions provided significant and substantial ICT acceptance/usage explanatory value. A candidate model including four predictors from these three predictor categories explained 65% of observed ICT acceptance/usage behavior. Failure to identify organization structural influences on ICT acceptance/usage may be attributable to lack of predictor variation.; Research findings provide evidence that factors other than innovation attributes can play an important role in innovation acceptance/usage behavior and should be considered in future research. |
