| Food-borne illnesses cause approximately 300,000 hospitalizations and 5,000 deaths every year in the United States. The purpose of the study was to examine a major concern among food processors, which is how to reduce food-borne illness and injury resulting from supplier quality incidents. The theoretical framework for the study was the supply chain management model, which coincides with supplier quality programs implemented by food processing companies. The research question addressed whether a causal-comparative relationship existed between the implementation of a supplier improvement program and supplier quality incidents. Archival supplier quality incident data were collected from a food processing company (FPC) located in the United States. Statistical analyses were conducted using a paired samples t test, which indicated a significant reduction in supplier incidents after the implementation of the supplier improvement program. FPC owners and managers could use the results of the study to develop and execute a supplier improvement program to reduce the amount of supplier-related quality incidents. These findings suggest that food-contact packaging companies may incorporate the validated process control data into practices that reduce food safety risks associated with food packaging. The implications for social change include the potential for a safer supply of food and an increase in consumer confidence in processed foods. Consumer preferences may change regarding flavor profiles, convenience, and price point. These findings may engender positive social change by creating an environment where consumers do not have to determine whether a food product might cause illness. |
