Research On Electric Power Customer's Service Center And Its Technology Supporting System

Improving the overall service level for the customer is a crucial issue needed to be settled immediately under the new situation. This issue could be resolved by establishing the customer service supporting system that taking the calling system as the center. A designing scheme to develop and construct customer service calling system by provincial company is introduced in this article after discussing the structure of calling systems of electric power customer service and comparing the function of the main equipment of calling system. This scheme is designed according to the logical relationship between different levels of electric power marketing management information system on the basis of customer service level and taking the present computer systems, such as MIS, SCADA, GIS, etc, as supporting terraces. This system has the main functions of business consulting and inquiring of power utilization, business acceptance, default reporting, complaining and suggesting, market investigating, power outage information, debts notice, business statistics analyzing and monitoring and assessing of business procedure. The design and software development of this system adopt three-layer constructor and the developing mode oriented the middle unit has friendly interface. It is flexible and convenient and has power function of statistics analyzing.Wu Ruifeng (Electrical Engineering)Directed by Prof. Li Gengyin and Prof. Xu Renwu...