The Excuting System And Empirical Study Of Commercial Banking's Business Process Reengineering--Based On BSC

With the development of finance industry, commerce bank are all facing the strong competence. In order to win the competence, they do all kinds of reengineering activities. So the bank business process reengineering (bank BPR), which is the core of bank reengineering. Bank BPR is at creation level from simple information level. Industry environment, IT development, customer requirement, cost and price system are four driving power to force banking to implement BPR strategy. The former process is not suit for new competence, so the banking need to change the process that the bank is the centre, and need to make the products and services be fit the customer values.The issue of Kaplan and Norton's "The Balanced Scorecard— Measures that Drive Performance" in Harvard Business Review in 1992 mark the birth of balanced scorecard. Developed more than ten years, the balanced scorecard evolved a brand-new strategic implementation and administrative system from one perfect performance appraising system at first. BSC makes the strategy be the aim and scale measure. These strategy targets are divided to dimensionalities as four finance, customer, internal business, studying and growing. The BSC is established integratedly by decomposing strategy target to each dimensionality.This issue set up the academic model by using the relativity of driving power, banking BPR strategy and its performance. We decomposed the strategy based on BSC views, and designed the empirical model through old research. We designed the survey questionnaire under the help of some commerce bank high leadings. The questionnaire washanded to many commerce bank. We can get the implement path of China banking BPR by result of questionnaire and SPSS software. The issue analyses the weakness of our commerce bank and we supply the settlement of measures and ways.The creation of the issue is that we discover a way suit for Chinese actuality to execute the banking reengineering strategy. And we find out the key factors of affecting Chinese bank reengineering strategy. We use BSC as a tool creationarily, which analyzed the relativity of bank BPR, its driving power and its performance.