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Analysis Of Improve Public Sectors Window Service

Posted on:2012-09-02Degree:MasterType:Thesis
Country:ChinaCandidate:Z ZhuangFull Text:PDF
GTID:2166330332497558Subject:Public Management
Abstract/Summary:PDF Full Text Request
The communist party of China the sixteenth congress since the construction of service-oriented government, as the grand goal of government reform, making the window services raise public sector is even more urgent and important. Public sector is the main body of state administration, on behalf of the country's highest ruling consciousness, public window service is the most direct way of public services,it can directly influence government policy in the public the execution of degree. As in recent years, the great development of China's market economy, public window service has shown a lot of issues have become a stumbling block to stall economic construction, as the object of public complaints. Window service to improve public sector is imperative and can not be ignored social reform, public sector services team at the public window service can offer the public what kind of services, what kind of service quality, and what we think and the focus of reform. Window service the public sector is an important part of public service, but also protect the quality of public services, one of the main factors, excellent service behavior can bring high quality public service. Of the public sector to provide a window for people to the many problems caused by services, such as the weak sense of service, the service rude behavior, inefficient service, the service language of cold and rude, services lack the necessary response and initiative, accept bribes, find the right rent, etc. Some phenomena has become stark reality, undermined the harmony between the government and public relations, hinder the process of harmonious social development, stagnation of the market dragged the pace of economic development. The best way to solve the problem is to first identify problems and find their roots, for a range of issues found in the analysis, and ultimately come up with countermeasures. Through education, the administrative morality education, typical education administrative thought, can increase at all levels of public departments of public service consciousness; Establish limited mechanism and the service behavior standards make public sector have good working attitude; Implement performance management can enhance the quality of public sector window services; For targeted training can make public department working condition; be in better Carry out the supervision of public opinion, is to get through the news media, relying on the masses on the public sector in operation of power supervision and restraint, better promote the development of the cause of the party and the people. After a long, careful thought, window services, public sector problems were carefully observed, and the facile nature of the issue analysis and general discussion, and strive to make a valuable outcome of thinking and practical significance, the solutions to this problem. Paper structure is divided into four parts:Part I: Background and significance of the topic to do a general exposition, and the main concepts were defined.Part II: the general public sector of window service. The main window shows the public sector services and improve the content and characteristics of the need for public sector service window.Part III: the public sector window service problems. Mainly on public sector window of the status of services, and public service embodied in the window, the basic problem and the root causes of these problems were analyzed.Part IV: Improving public sector window service response. Of the problems targeted and improved suggestions.
Keywords/Search Tags:Public sector, Window service, Analysis
PDF Full Text Request
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