Study On The Networked After Service Mode For Contemporary Integrated Manufacture And Application

With the market competition becoming fiercer and the establishment of the enterprise ideology focusing on the demands of customers, the after service has been becoming a more important manufacture process and a new interest resource. But by means of the traditional information exchange, the existing after service has met with some difficulties in the enhancing of service quality and the efficient after service management. With the maturity development of the networked manufacture mode, the establishment of the networked after service for contemporary integrated manufacture has became the necessity trend of the after service. So on the basis of the analyzing of backgrounds faced by the after service, the thesis put up a networked after service mode for the contemporary integrated manufacture and then researched some key technologies which play the key roles in the realization of the corresponding system. On the basis of the analyzing of the function of the after service both for customers and the whole manufacturing process, the thesis has researched the existing after service characteristics including five aspects as function, organization, operation, information flowing and service cost. Combining the advanced information technology, computer technology and managerial technology, the thesis have put up the networked after service mode for the contemporary integrated manufacture and then made a detailed research of the corresponding system's overall framework, system's structure and functional system. In order to developing the networked after service system for the contemporary integrated manufacture, the thesis has researched the key technologies as follows(1)through the compare among various enterprise modeling methods, the thesis introduce the CIM-OSA modeling thoughts into the developing process of the networked after service system for the contemporary integrated manufacture and set up the system's four view map including information view map, organizational view map, functional view map, processing view map;(2)through the after service content analysis of the typist industries, the thesis have put forward the manufacturing industry's general after service content unit which have been developed into networked solutions.(3)on the basis of the business process optimization, combining the advantages of information management, the research have developed the business process of the networked after service system for contemporary integrated manufacture and researched relationships between the system with other manufacturing systems, and then put forward the system's integration guidelines. At last, depending on the up research, we have developed a networked after service system for Chongqing haiteke system-integration Company limited. Through the development and application of the system, the thesis has validated the reasonability and feasibility of the networked after service mode for contemporary integrated manufacture and the system-realization key technologies. By the end of the thesis, the thesis made a description both of the apparent interests and the unobvious interests.