China's Civil Aviation Business Process Management Of Cabin Services

Quality of Service on China's civil aviation enterprises, it is a very important issue. Choice of what kind of ways and means to resolve civil aviation quality of service problems encountered by enterprises, mainly depends on the characteristics of the organization, the enterprise's actual situation and objective internal and external environment.Process management is the most popular of today's domestic and international, one of the management of discipline, how to process and effectively applied to service management theory and management of enterprises in practice, has become the decision of the competitiveness of China's civil aviation enterprises as a major component.China's civil aviation enterprises are providing services-intensive industries, this paper Shandong Airlines Co., Ltd., for example, through the complaints of their service quality and "Civil Aviation" activities in the analysis, summarizes the current services of China's civil aviation enterprises the status of the cabin revealed of the cabin service process management, the existence of the state. Service quality process management theory as a guide, cabin service processes through the contact points of the analysis, leads to China's civil aviation cabin service process management, construction is at the present stage of China's civil aviation enterprises to improve their core competitiveness of an important means for the health of China's civil aviation enterprises and orderly development of learning and reference.