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Study On System Business Process Reengineering Of Haier Group Service Network Management System

Posted on:2007-06-02Degree:MasterType:Thesis
Country:ChinaCandidate:X GongFull Text:PDF
GTID:2189360212980658Subject:Business Administration
Abstract/Summary:PDF Full Text Request
Faced with full market competition, household appliance producers compete with each other over techniques, prices, and after-sale services. When after-sale services are upgraded, the enterprises'service networks are enlarged and product quality is enhanced. But with rising costs, business managers have to consider how to enhance product quality and how to lower the costs at the same time. From the point of the world's development of the third industry, service industry has become more and more specialised. More and more cases illustrate that overseas household appliance businesses are developing after-sale service as their new profit earning sectors. The purpose of this paper is to study service net system BPR and search for a breakthrough for the innovating Chinese household appliance businesses.This paper mainly studies the BPR of service network management system , which includes network design, evaluation of service providers, settlement of service fees, human resource management and knowledge management, through the sample, obtain relatively complete information of business needs and their problems. Then develop each business sector into a new model according to the principles of planning, socialization and industrialisation, and finalize the operation process of business'service net system.
Keywords/Search Tags:Household appliance business, Service network, Rebuilding, Model design, Operation process
PDF Full Text Request
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