A Study Of After-sale Service In Foxboro Company

As the policy of our country's energy changing, new fossil power plants are decreasing year by year. The suppliers of Distributed Control System (DCS), one of the most important equipments of power plant, are thinking about how to keep their profit at the huge competition. After-sale service is the selection of the electrical suppliers to improve their revenue and margin.Firstly, this treatise bases on discussing the related theories of after-sale service and studies the case of Shanghai Foxboro Co., Ltd, analyzes the characters and status of Shanghai Foxboro. Secondly, the author analyzes the case of Foxboro, including service people, product and marketing camp, then this paper provides the solution of after-sale service for Shanghai Foxboro. Finally, this paper gives the general comment of after-sale service in the electrical equipment company, indicating that after-sale service is in favor of the whole business and it will help to improve the satisfaction and faithfulness.By this article, it will help to build an integrated service system for Foxboro and reform the organization of sales team. Also the article will help to other enterprises for their service system.