Improved Management And Control Of Operation & Maintenance Cost Of Network For China Union Guangzhou Branch

With the distribution of 3rd generation license in 2009, Chinese three carriers arrive to the new complete competition stage. China Mobile acquire license of TD-SCDMA, China Telecom acquire license of CDMA2000, while China Union acquire license of WCDMA. Within the three types of license, only the TD-SCDMA is the self-owned intellectual property rights, while the WCDMA is the most developed technology. So each carrier gets equal chance to develop and compete. In the very beginning of 3rd generation technology, China Union took part inside and has the advantage now in WCDMA Industry Chain. So the three carriers have comparative ability now and the competition will get deeper, all of them will care more about the consumer and will develop kinds of excellent but cheap 3rd generation telecommunication services. The consumer will be favored finally.When the three carriers try to be fastest and best in the construction of 3rd generation network in 2009, they will sacrifice part of later network operation & maintenance cost and quality. Facing each year of 3.15 consumer complaint of network service sensation, they not only need to improve service quality but also need to add investment support service for network. Thus will add operation cost.In the industrial environment of 3rd generation time, from year 2010 to 2011, it is predict that the carrier's competition state will have big change. To keep ahead in this field and under great pressure at the same time, each carrier has to lower operation cost to improve the capacity of profitability.For the goal of continuous profit improvement, the carrier need to use information technology fully and control well the cost management. Its not only the experience of abroad successful carriers, but also the trend of inland field. China Union Guangzhou Branch is always emphasizing the cost control these years. But because of the low market popularization rate, the profit space is mainly from service development, very little from the cost control. Using theory of delicate management of value chain, through research of the present network operation & maintenance cost of China Union, this article try to find improvement method in this part thus can provide suggestion of company profit retain.