The Practice And Reflection Of Tax Service

Taxpaying Service, with its scientific means, standardized service procedures, diverse methods, and practical forms, has a huge and far-reaching impact on protecting taxpayers'legal rights and interests, improving their tax awareness and promoting the general performance of the tax authorities. It also helps build a harmonious, fair, honest and conscious tax environment.This thesis is based on the writer's front-line working experience in Xinhua Local Tax Bureau which is listed as national youth role model. It mainly analyzes the current problems in taxpaying service from both a general perspective and the specific cases, and is grounded in management theories including public service, strategic management and process reengineering, with proper consideration of some practical factors such as tax revenue and taxation cost. With innovative taxpaying service as the focus, the chapters discuss about the advantages and disadvantages of the taxation service practice such as taxation service center, 12366 hotline, the internet taxpaying channel, active service, multi-dimensional judgment and taxation volunteer, and claim that there are mainly four limitations in the current taxation service, namely, the lack of harmonious atmosphere in tax collection and paying process; the lack of higher-level scheme in taxpaying procedures; the need to improve the public effectiveness and continuity in taxation; the gap between the realization of the tax equality and taxpayer's expectation.Based on the practice and theoretical research in the previous two parts, the thesis accordingly puts forward fifteen innovative means in the four aspects of two-way advertising with the orientation on neo-public service theory, regulating the taxation-flow rebuilding with the application of strategic management theory, achieving taxation publicity and equality, with its aim at creating a harmonious and conscious taxation environment and regain the fair and efficient taxation procedures.