Study On The Project Of Personalized Service Based On The Universal Service

The electric power universal service is the brand-new idea which in the electric power organizational reform process introduces, because it still was at the outset stage, the service content was also studying in the exploration. At the same time, along with the technical unceasing progress, some customers in the maintenance to quantity demand and the quality demand which uses electricity and so on in the universal service foundation, also proposed diverse service demands following and so on price demand, energy conservation demand, skill information need, the personalized service concept. This article narrated the universal service and the personalized service development advancement separately from four aspects, elaborated between both dialectical relations, proposed advances the personalized service in the implementation electric power universal service foundation the significance and the action. It's of value to the personalized service in the power supply enterprise.