Management Theory On Operation-risk Of Commercial Bank Counter Service

Counter-service of Commercial banking is a mainly way to provide financial product, service.During the service,commercial banks are also facing the operation-risk oriented from ineffective inner procedure,mental mistake,system corruption,outside accident.Thus for the commercial bank,the operation-risk management of the counter-service is a essential problem which should be settled.In the counter-service,operation-risk exists in each product,each procedure.How to control this kind of risk efficiently? Fist of all,we need to give it a definition,and correctly describe its feature and the way in which it exist.This thesis try to explore above things,and tell the outwordness of the operational risk during the management of bank,and tell the principle.This thesis point out that"well-appointed operating system,reform the flow", "well-appointed authority system,accentuation control in advance or during the procedure","conform the resource,set up the platform for communication,improve ability of accountable officer,potentiate the effect of oversight","potentiate the management of post oversight","set up the system of identification,measuring, management of operation-risk,","innovation of counter measure of operation-risk", "human-centered,setup the system of management on counter-service operation,construct the culture of commercial bank operation-risk management",and try to give some advise on research of counter measure to this kind of risk.