Zhang Jiakou Electric Power Companys's Service Quality Comprehensive Evaluation And Improvement

With the continuous deepening of the electricity reform,ZhangJiaKou power supply company has changed from price competition and quality competition to service quality competition.Creating a scientific,consolidate,and normative service quality management system is a problem needs to be solved quickly.This paper discussed the status and problems exsisted in ZhangJiaKou power supply company's service quality management based on the theory of power supply quality management.And by constructing the evaluation index system of external and internal,we could have the integrated result of ZhangJiaKou power supply's service quality,and according the analysis of the shortage of ZhangJiaKou power supply company's service quality evaluation system,we can improve the Company's supply service quality management,enhance the capacity of power supply services for companies,and achieve social and economic benefits.