Study About The Chinese Hotel Employee Turnover Based On The Psychological Contract

After 20 years of development, the hotel has been one of industries who are the most closely with international standards. With the deepening of the degree of marketization, some problems are exposed gradually. As is known to all, hotel is the service industry, its service quality depends largely on the quality of employees. But the high loss of hotel industry has been plagued by the development of industry, therefore, having a good team radically determines the fate of the hotel.There are many reasons for the loss of hotel employees, the paper will discuss this problem from the angle of the psychological contract. Theory research and practical research have been used to find ways of reducing the hotel employee turnover. Psychological contract talked about in this paper contains the beginning and growth of this conception, the forming procession and its contents. Related theories home or overseas has been summarized as well. The conceptions of employee turnover and its influence on hotels have been given simply. Based on these, a conclusion that harmonious psychological contract agglomerates human resources while psychological contract violation disperses human resources has been especially stressed on. Finally, in order to help the benign development of the hotel, and some constructive opinions have been brought forward based on measure and research of the contents of psychology contract of hotel employees, according to the actual operational experiences of hotels of our country and combined with theories of human resources management and Organization Behavior, In order to help the benign development of the hotel.