Study On Supplier Management Oriented To Customer Satisfaction

The thesis studies the supplier management with the objective to improve customer's satisfaction. We address the vendor managed inventory model in supplier management. ABC and MEDIC are employed to identify the problems occurring in raw material supply and ect. The efficient solutions are given. Our main results are as follows.In chapter I, we mainly introduce research background,research purposes,research methods as well as the basic procedures including the basic steps of ABC and MEDIC.In chapter II,customer satisfactions are first specified, and five major impact factors are identified by analyzing the data of the company's calendar year customer satisfaction based on, fuzzy comprehensive evaluation method. Our result shows, among them, that the bad quality of service customer satisfaction rate is most important. The analysis of the questionnaire further tells us that the customer order losses that result from shortage of raw material is a direct reason result in bad customer service.In chapter III, the five factors of the impact of inventory and raw material demand are introduced in article. I classify raw materials that purchased in company by ABC analysis. After analysis of the customer order loss data that because of the shortage of raw materials in 2006, I summed up many reasons of the bad raw materials supply, the supply management issues is a key factor in the adverse by the weight analysis. A typical case revealed the main problems in supplier management.In chapter IV, I outline the concept of supplier management, that is, communication and supplier relationships are an important aspect of supplier management. The article focused on the main problems of supplier management that listed in previous chapter, and give a corresponding improvement program. The article detailed a company's important strategy of the supplier management system improvement, namely the implementation of Vendor Managed Inventory (VMI).In chapter V, the article introduces the remarkable the achieved after improved supplier management system, describes many benefits for company and suppliers after the implementation of VMI, and expect future work base on consolidating results of the current job.