Inner Mongolia Telecom 10000, Call Center Management To Enhance The Status Quo And Strategy

Telecom in an integrated information service provider for the goal ofcontinuous journey of exploration. The search for a new customer service and marketing related solutions to further enhance customer service levels, maintain old customers and develop new customers and continuously improve customer satisfaction and loyalty, to maintain continued growth in business volume and market share continue to grow. Against such a background, telecommunications call centers to abandon the old man alone to resolve complaints of traffic functions, and gradually increase the development. After years of practice, the call center has its irreplaceable advantages in the areas of marketing, telecommunication services and their emergence is very important.This paper is the call center for telecommunications management practical problems to telecommunications companies in Inner Mongolia 10000, call center for the case, first of all, from the concept stage of development, and management functions in such areas as telecommunications detailed overview of the call center, and on this basis, Inner Mongolia Telecom call center to analyze the current situation and thinking, summed up the problem, the last in-depth study of the problem, come to a conclusion. This article is taken to regulate the characteristics of the theory of empirical analysis and case analysis, countermeasures and suggestions to do is grasp the scientific and operational. According to the author in particular the practical work experience, combined with modern management theory on how to strengthen the telecommunications call center management model put forward reasonable suggestions for the development of call centers is of great significance.