The Analysis Of Emloyee-leaving Of China Telecom Industry Call Center

With the economic development of internal and external conditions change, the importance of human resources is increasingly prominent. Human resources get more and more attention as the core resources of the survival and development of enterprises. Many companies in order to attract all the kinds of talents required for development, willing to spend a lot of manpower, financial and material resources. But the companies will not speed the same energy to hire and detain the talents. It is certainly important to absorb the right talent, and it’s hard work to keep them in the positon. As our predecessors said:"keep the money is the worst, keep the career is the second choice, keep the talent is best."Chinese call center after nearly10years of development has begun to take shape, which is play an increasingly prominent role in day-to-day operations of enterprises kinds. As the rapid development of the domestic call center market, and based on the particularity of the call center industry characteristics and practitioners, talent shortage, mobility higher surge and high staff turnover has become the key factors which block the call center industry long-term and stable development. For the call center is concerned, the talent is the valuable asset, but practitioners with a wealth of experience is the most valuable asset. The kinds of customer service determines the entire standards of service. The loss of talent not only greatly increase the cost of human resources, and can also cause a great impact on the service quality of the call center.The thesis analyzes the substances and the spirit of the loss talent which will impact the call center from the perspective of human resources development and managemen. At the same time it can provide some measures to control the loss valuable stuffs in the call center.