The Application Of Human-oriented Engineering In Insurance Brokerage Company

Human-oriented Engineering is the technology of the full implementing the "people-oriented" thinking. If our country Insurance company wants to obtain the development in the keen competition, must pay attention to person project in company's application. This article analyses the present stage of our country Insurance Company's basic situation, and then introduced the situation which exists in human resources management and the aspect of customer service. Then makes concrete to take locality safe insurance as the investigation and study object, through collection related data, utilizes the AHP method to develop human resources, and then obtained the result to put forward the proposal what existence's question in human resources management. Followed closely is utilizing the multi-level synthesis fuzzy evaluation method to carry on the evaluation to the safe insurance customer degree of satisfaction, and put forward the proposal that how to enhance the customer degree of satisfaction. The research result has certain reference value to our country insurance company on how to developing human resources, and improving customer satisfaction degree.