The Research On H Company's Product Problems And Countermeasures Of ERP Implementation Services

After years of market cultivation by software management companies home and abroad, the ERP idea and products are known and accepted by more and more customers. Implement services are the key to project success. service goes through the full course of the ERP product idea, produc -t design, developing, selling, maintenance, upgrading. No best services, no top-quality products. Only with perfect after-sales service system, can a well-functioning and experienced ERP compa- ny provide services which meet various demands and requirements in different places. H company is a 10-year history of development, However, in the field of ERP is just beginning, In the implem-entation of the service there are many problems, To some extent, restricted the H company's ERP product development.The Papers based on the theory advanced of ERP implementation theory and ITIL service management theory, To study the H company's ERP software implementation services, factors affecting the level of study, First of all, through expert assessment in the form of collected ERP industry, decided to implement the service level of the influencing factors, and are classified, building-level analysis model, Secondly, the use of AHP method of theoretical knowledge related to the establishment of the ERP software implementation service level AHP model, the H product factors affecting the implementation of services research, further analysis of various factors come to the right weight, summed up the company's H ERP software, the implementation of service standards in the product the status of the H's to make a comprehensive evaluation of the implementation of service standards and, based on the weight of various factors and evaluation of the value of comprehensive analysis, implementation services come to affect the H key factor in the company. For after-sales services, implementation services, product training, EPR product knowledge transfer, product service brands that exist on the problem of a detailed analysis, finally, against the above-mentioned five aspects of the proposed strengthening the after-sales service management, and implementation of the services, the ability to fully upgrade and fine tune the implementation of training curriculum to ensure the implementation of services, knowledge sharing and transfer mechanisms, to gradually build trust in brands such as measures to improve the program.Through this research, scientific proof of the impact of H companies implement a key factor in level of service, but also will help the H's in the future course of the implementation of service effective way to avoid these problems, to further enhance the implementation of ERP products quality of service.