| With the telecommunications industry restructuring and 3G licences issued the dust settles, work data into a rapid development of value-added services, thus promote the highway mobile communication industry in the spring. However, with the rapid development of industry, the competition is fierce. The original two mobile operators competing in the business situation, has been formed under the environment of brand more intense competition of China mobile, China unicom, China telecom tripartite balance of power.For mobile operators, it is based on their business orientation, network technology, in order to achieve the realization way to provide quality service to the production target, first is to ensure that the system can provide service for 24 hours, uninterrupted stable operation. The stability of the system operation greatly affects mobile operators, and become the brand image of mobile communication network operators, the service level of support ability is an important symbol, a stable system brings the users trust has become a powerful means of competition. Therefore, established a set of scientific, standardized operation and maintenance management system for mobile operators, and in the broad market, the rapid development of industry, but the competitive environment, improve business operation of quality of service, maintain steady and rapid development of network, and satisfy the high quality service, business, is of great significance.This essay mainly by Beijing mobile value-added business operation and maintenance data management system for the main research contents. Through the analysis of the operation and maintenance of Beijing mobile company management system, operation and maintenance management phase decomposition, dig in the execution of the current workflow process of malpractice, looking for operation and maintenance management in the field of blank and blind, workflow, study closed loop network security risks and system operation and monitoring work problems, eliminate institutional leads to human reason because of the influence of the stable operation of the system, according to data value-added service of various kinds and user requirements of high quality service and development situation of Beijing mobile company, through the operation and maintenance management system and management in the field for part of the process and technical supervision, the defects in the means such problems, based on the daily management work, implementing electronic dimension of system failure causes to dig deeper, completely hidden problems, and puts forward to building methods, using the maintainability review process technology innovation means to strengthen network, system and business operation and safety risk prevention, strengthen the monitoring and management processes, improve problems existing data value-added business operation and maintenance management system, keep company with operation and maintenance in network quality management industry leading position.This topic research for China telecom service providers and other network support ability, improve service levels, strengthening the management of operation and maintenance work experience for reference, and other mobile operating service can reference Beijing mobile company operation and maintenance management means for Beijing mobile companies in the industry and other competition advantage, continue to have certain basis function, For Beijing mobile company perfect management system, enhance the technical innovation ability, improve service quality, keep the leading role with certain. |
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