Cloud Within The Cims Crm And Erp Information Integration

CRM and ERP are two new concepts of rising with information technology development. They promote the development of enterprise's IT application from different field for improving the productivity and production efficiency of enterprises. CRM(Customer Relationship Management) improves the customer's feeling system through manage relation of enterprise and customer for improving and keep satisfaction and loyalty of customer. It increases enterprise's income through optimizing procedure and sharing information and cooperate with business at the same time.ERP (Enterprise Resource Planning) refers to setting up on the basis of latest information technology. It combines and business procedure and basic data and man and materials and financial resources with the systematism management idea. It is Enterprise resource administrative system including computer hardware and software. With the development based on Internet's business,Their function shows new features with development of internet business. They are two major application systems of enterprises. There must be information sharing and information exchange between them. They will be integrated the center of networking enterprise.This thesis analyses to the application of ERP and CRM of YUNNEI POWER COMPANY at first, Through an analysis of CIMS information integration technology, IT discuss the integration demands of ERP and CRM.By consider synthetically advance teclinology and ripe technology and application of YUNNEI POWER COMPANY. Two kinds of solutions have been proposed and analysed: Middle Ware and it's products, EAI interface offered by ORACLE Hi. Propose more excellent integrated scheme and technological route after analysing and comparing finally.