Express Delivery Companies, Logistics Service Quality Management, Applied Research,

Express plays a more and more important role in economy, society and life because the express enterprises provide the customers with the cargos-delivery service quickly, safely, accurately, conveniently, considerately. However, because of various factors'impact, the service quality of express enterprises in our country is overlay not ideal and some prominent problems hindered it to develop well in certain degree. On basis of the reason, the article takes the express enterprise's logistics service quality management as the research direction, making research on how to develop the effective logistics service quality management systematically.This article first introduced the selected topic background, the significance, the domestic and overseas research present situation of the research topic and research methods of this article; afterward, described the meaning of the logistics service quality, the characteristics and the constitution content; analyzed the logistics service quality measure factors and the appraisal target systems; based on the application of total quality management theory, deeply researched and set up the core contents and methods of logistics service quality management; then, analyzed the case study for logistics service quality management for xx express enterprise, systematically researched the specific methods and effective ways to carry out logistics services quality management of express companies; finally summarized the applied research of logistics service quality management of the express enterprise, and pointed out the research results, the innovation and the deficiency of the paper.