Inner Mongolia Unicom's Operation And Maintenance Work Order Management Process Reengineering

As the 3G and mobile Internet, along with the rapid development of three nets fusion propulsion, China's telecom are facing new opportunities for development, however, new opportunities also brought new requirements and new challenges, the growing needs of users increasingly rich applications, types and more competitive market, the network operation to operators put forward higher request, at this time, how to build up a set of real face of business management, the effective protection business development and operation of a new generation of operation and maintenance system become operators must consider the question.Today's telecom industry is facing challenges, the challenge is not only from the development of technology, the more from the whole industry operation mode transformation. Technically, telecommunication network is headed in the direction of "convergence" telecommunication and Internet development more unified; In operation mode, due to intense market competition, the network operating profits are reduced gradually, operators are heading for network operators to content providers transformation, which requires the telecom industry OSS system but also from oriented network management to face business management, from function management to efficient intelligent process management, from the relative concentration to highly centralized, from simple to pursue the network quality (QoS) to pay attention to user perception (QoE) change. EOMS system as OSS system operation and maintenance management core support platform, more need to is user-oriented, based on business of a new generation of operation and maintenance system information supporting platform evolution.All EOMS System (room is located at rei System, electronic Operation and Maintenance System) is telecom professional network Operation and Maintenance collaborative process supported platform that the unification of the network Operation and Maintenance management information show portal platform and hyper Operation and Maintenance information, the exchange of experience sharing knowledge platform. Inner Mongolia unicorn since 2001 EOMS system from comprehensive construction of traffic network management system, from initial communications network management system simple troubleshooting work orders evolved development, which began in 2002, independent of traffic network management system, into a fault work orders management, mission work orders management bureau data work orders on management, operation management, project management, information release the information system of such function modules, and then realized the network operation and maintenance of the electronic management work.2004 electronic operation and maintenance system realizes the larger development, integrate the work order management module, realized DaiWei management, network data KPI presentation, putted forward management, file management business functions and through various professional with webmasters, customer service, OA, SMS gateway system interconnection, to realize information in many departments, the automatic conversion between multiple system operation and maintenance, greatly improved the efficiency and the quality. Since 2006, after strategy consulting, business comb, uniform standard, hyper steps EOMS system, promote the integration of enterprises have gradually business process, refine work role, the realization enterprise vulgar management to fine management to achieve functional management transformation, the change process manufactory management and realize the institutionalization of operation and maintenance work, streamline, electronic and efficient management, and many other functions, become mobile industry professional network maintenance of core support platform.After nearly 10 years of development and EOMS system of our country metamorphosis, from the initial operation maintenance has evolved into a business function system is closely related with the system of OSS management system strategy of informatization interactive platform, become operators networks operations and business development the important guarantee.China unicom from Inner Mongolia branch began 2006 construction electronic operation maintenance system, and by constantly perfect, built by electronic operation and maintenance as the core, each professional network management system based hyper production scheduling and operation support platform, to improve the level of management, operation and maintenance support market business requirements, optimize network service quality plays a very important role.The original electronic scheduling system is by independent professional scheduling process composition, there is no connection between various professional process, the same task may be to multiple work orders issued timely feedback to implement results, not single species complicated, work, scheduling process not unified, the serious influence network operation maintenance and production scheduling efficiency, cannot satisfy the business operation mode of operation and maintenance support telecommunication enterprise system requirements.In order to realize the hyper concentrated cross major unified maintenance and management must break the traditional points with professional scheduling way to establish business demand oriented, each professional network management system for all the professional scheduling system support.