Port Authority Incoming Service Process Reengineering

Business Process Reengineering is a kind of theory about enterprise administration put forward by Professor Hammer etc. from Massachusetts Institute of Technology of U.S.A. in 1990. By right of its radical idea and fundamental transform this theory became the focus to which America and Europe even the whole world draw attention at once, influencing the business administration and public administration deeply.With the intensifying of world Competition, the enterprises feel more and more pressure that come from the market. For acquiring the competition advantage, more and more enterprises threw the vision to Business Process Reengineering(BPR).BPR changes the management mode based on dividing work and large-scale industrialization produce, changes thoroughly current operation process, rebuilding the organization construction, so as to achieve dramatic improvement in cost, quality, service and efficiency which are crucial elements for assessment of enterprise's success.As to the port authority of shanghai, it is the subject deserving to be studied forever to optimize the service mode and improve the efficiency of port service. With the development of information technology, economy and culture, the port service mode and concept have been changing correspondingly. And Singapore and Hongkong are good examples.In 2005, the port of shanghai has ranged as No.1 in the world and been marching for the goal of international shipping center. However, there are many problems in the service of shanghai authority, such as information diversity, chaotic responsibility, organization ossification and process stoppage. This requires Shanghai Harbor to pay close attention to the opportunity and look for a high-efficient new mode of thinking and new organizational principle, that is" the rebuild of process of port service".On the basis of recommending the BPR theory, This paper has analyzed the subject problem existing in the present service process of Shanghai Harbor. And according to the idea that serve the general public, the paper has made use of the basic thought of BPR to carry on thinking and discussions about the...