Chongqing Airport Service Business Process Reengineering

BPR theory has brought enormous influence to global business circles; numerous world-famous enterprises throw themselves into practice of BPR, adapt to regarding customer, competition and change as the enterprises management environment of the characteristic to the maximum extent. In the BPR theory, it is attractive that life circle method divided process reengineering into strategies, makes and plans, diagnoses, redesigns and appraises six stages, which play a direct role in practice. Article implement to BPR course question that exist is it analyses, then recommended the latest research tendency of BPR .Chongqing airport service process reengineering adopt life cycle method that process make and then, whether through localization and is it after the analysis of business, confirm key service process of airport to deal in airport: Passenger's service process, goods service process and airborne vehicle ensure the service process. Then , choose domestic departure,international arrival,connecting,passing in the passengers service process;departure in the goods process,arrival and ensuring airborne vehicle service process as the analytic target, analyze the process activity,information flow,resource distribution and process bottleneck ,and confirm the question existing in the process. In the airport service process reengineering and design, article proposed and improved scheme in the reengineering and innovation, including organization of service process design with information system build up and information collection of process service.