Domestic Five-star Hotel Room Key Point Of Control For Customer Satisfaction

Along with our country market economy's development and economic globalization advancement's quickening, the Hotel market will be facing a round new growth, has brought the recent development opportunity for our country's five-star hotel. At the same time, starts from 2008, has rolled up like a mat the entire Hotel profession by the American loan crisis initiation's global finance Tsunami, the domestic five-star hotel is facing the unprecedented difficulty and the situation, how to go out financial crisis's influence as soon as possible, deals with the complicated and diversified market competition calmly, is suspends in front of a many superintendent's difficult problem.Between the hotel competition, its core is the source of tourists competition, is the service competition. Therefore, how to enhance five star-level hotels the customer degree of satisfaction, consummates five star-level hotels to the guest services structure, promotes five star-level hotel service the value, will be our country five star class hotel important task.This article take the five-star hotel guest room's customer degree of satisfaction as the attention goal, through the network investigation statistics' method, the analytical study current influence five-star hotel guest room customer degree of satisfaction's key aspect, and has set up the five-star hotel guest room key point. In the use management science the key point control's theory method has conducted the analytical study to each key point, proposed the concrete control's method and the suggestion, and enumerated the massive examples to show enhanced the visitor degree of satisfaction the validity.In view of five star-level hotel guest room superintendent's concrete work, this article also aimed in the management the concrete link to propose the countermeasure and the suggestion, and described the future five star class hotel guest room development direction and the tendency.The hotel's development is very rapid, the success hotel wish has the competitive advantage for a long time, must the time pay attention the visitor demand to place the first place. This article hopes to be able through the key point analysis and the control method to five star-level hotel guest room development certain promoter action.