Changsha Cigarette Factory, Quality Management Studies

Starting with the analysis of many fields in quality management in Changsha cigarette factory (for short: Changyan) and combining requirement of ISO9000, the paper puts forward the ways to solve problems in controlling quality of products and service. At the same time it analyzes and optimizes the quality cost in the course of production and capital operation, in order to reduce quality cost and improve quality benefit ceaselessly. Accordingly, the paper has practice in reality for Changyan and other cigarette enterprises.With China's step of entry to WTO drawing on, quality competition, the main form of non-price competition has more superiority. "Quality has no national boundaries", quality competition can not only be not restricted by WTO, but also still break the trade-preotect-vallation in economic globalization 21st century, at the same time, quality management has already become the modern management opinion and strategy. Which not only extends the technology and method of TQM(Total Quality Management), but also inpours more new idea of quality culture,behavior science, and expoits the theory and practice of TQM. Quality management is of quality-benefit enterprise management, and of one revolution in enterprise management.