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The Research On Enterprise Quality Management & Quality Strategy

Posted on:2004-09-17Degree:MasterType:Thesis
Country:ChinaCandidate:H D YangFull Text:PDF
GTID:2156360092975867Subject:Business management
Abstract/Summary:PDF Full Text Request
This essay reviewed the history of the three developing stages of Quality Inspection, Statistic Quality Control and Total Quality Control in quality management, and summed up the basic philosophy of quality management and its impetus to launch of quality assurance activities, and based on which, the background and the theoretical foundation of creating 1SO9000 system of international standard were further expounded in the essay.As ISO9000 system evolved in different historical period, the first edition (1987), the second edition (1994) and the latest one, the third edition (2000) of that were constantly updated and upgraded. The latest edition of 1S09000 system not only fully embodied the eight principles of quality management, which were generally recognized and accepted by quality control circles in the world, with the China's successfully admission to WTO membership, as an evaluating rule to measure the level of an enterprise quality management, ISO9000 system under constant evolution for excellence will surely give an impulse to enterprise to perfect their quality strategy so as to satisfy the need of market under the new situation. Only by equipping proper concept of quality value and quality culture, develop quality strateg) suitable to new market rule and international economy situation, our enterprise can elevate the comprehensive competitive strength by continuously quality improvement, that will pave a way for enterprises in 21s1 century to survive permanently.After investigating the outside environment and inside conditions of enterprises, the essay come to an conclusion, i.e. the idea of customer focus A; customer 100% satisfaction has become the foundation of enterprise quality strategy, emphasize the importance on establishing quality culture based on "Customer is God" and implementing 6n quality management to seek for the goal of "Zero Defect", the essay also provide the introduction on how to implement the model of total customer satisfaction.Finally the essay introduces some successful experience of Motorola Co. & BHA Aero Composite Parts Co., Ltd on quality management & quality strategy, which provided some instances and studies attempted for concrete practice in actual operation.
Keywords/Search Tags:Quality Strategy, Quality Culture, Zero Defect, 6σ Quality Management, Total Customer Satisfaction
PDF Full Text Request
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