| Accompanied with the Internet's development, B2C in our country is presenting the booming trend; its development benefits all the consumers. However, B2C is still in the initial stage, and affected by the related network environment, policy, law, the consuming consciousness and the market system, still exists many problems, for example, safety, product quantity, after service and factory reputation, inconvenient pay and delivery, etc.In order to resolve these problems in time and insure the B2C 's smooth development, we have to establish the valid net system to protect the consumers as soon as possible.Basing on the above ideas, the author completes this dissertation. This dissertation primarily is divided into three big parts:A. Extant problems and solutions of B2C1. On-line information publishing. The realization of the right to know the truth is depending on online information publishing completely. The provision of extant law can't completely satisfy this kind of new bargain form of B2C. Therefore, it is necessary to modify or refresh the on-line information publishing. In chapter 1, the writer discusses this problem.(1) Online information scope, including the information of operators, merchandises or service information, bargain information; (2) Publishing information principles.2. On the net, because the operator is impossible to sign the contract with each consumer, the format contract is used extensively. But in these format contracts, there are many unfair articles, which infringe the rights and interests of the consumers seriously. Therefore chapter 2 discusses the format contract.(1) The net format contract's actuality;(2) the law system of format contract;(3) other ways to control the format contract;(4) the design of standard format contract.3. Because B2C's consumers can't physically see or touch the real object of the merchandise, consumer may purchase the merchandise, which is not needed actually.(1) the introduction and analysis of right of withdrawal without penalty and without giving any reason in Taiwan and abroad ;(2) our country's rules concerning exchanging goods' and modifying opinions.4. In B2C, consumers lack enough trust to operators, particularly worrying that operators don't deliver goods after receiving the payment. This has alreadybecome the" bottleneck" to baffle B2C seriously.Introduce and analyze the ways of this problem in chapter 4:(1) exterior solution: postal collection, net drawing; (2) internal solution: yabao, eachnet.B.B2C dispute's solution1. Liability and Indemnity2. B2C dispute's solution mechanism(1) the inner solving mechanism;(2) the exterior solving mechanism. -Online ADRC. Construct the health and safe E-commerce environment1. (1) Construct the legal system. (2).Establish the net reputation system. Publish the relevant reputation information on the net in order to consumers' search conveniently; and urge the operators treat reputation as life, and guarantee both of virtuous cycle. (3). Government and consumer group2. Self-discipline: Enhance the EC operator's self-discipline, and establish the profession association.If so, a safe , health electronic commerce environment can be expected soon.Jiang Changyun(Civil & Commercial Law) Directed by Vice-professor Shen Yujun... |
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