Investigation On Customer Service Satisfaction Of Badminton Stadium In

Badminton stadium is the material foundation of badminton activities to develop this sport, is the necessary hardware facilities, development of infrastructure and facilities in good quality service for the badminton sport market, play a positive role in promoting. Find the differents and problems between the customer’s satisfaction and needs by the research,To increase the basis of badminton stadium consumer satisfaction, and create more profits and social benefits for the venue operator, to achieve a win-win results.Investigation on satisfaction of badminton stadium in Zibo City, is the sports participation more than Zibo city with a certain scale badminton venues in the consumer groups as the main object of investigation,deeply analyse by the method of literature,talking with experts and mathematical analysis,created the questionairy by refer to the Cronin & Tayer and Chang & Lee’ research.analyse by spss。Refers to the results, find that the obvious characteristic of customers by badminton stadium in Zibo City is highly educated,stable work’s young man with huge potential consuming ability,And through the score of 3.80 from Zibo City Badminton customer satisfactory for the city of Zibo Badminton Stadium on the whole,But in the stadium facilities in the bathroom, dressing room, waiting area and venue emergency staffing needs to be improved.According to the conclusion, suggested that the relevant operator badminton stadium of Zibo city increased professional emergency service facilities, improve the popularity of the bathroom and dressing room, perfect and reasonable utilization of waiting area facilities and increase customer feedback system, since such, not only can make Zibo City Badminton Stadium customers enjoy a more professional, more high-end badminton venue service operator can Zibo City badminton stadium to win more benefits, so as to make its own modest for the development of Zibo badminton industry contribution.