A Study On The Protection Of Consumers' Rights And Interests In Hanjiang Trade And Industry Bureau

With the development of china’s market economy, consumption levels continue to improve, consumption patterns varied day by day, kinds of consumer disputes are constantly emerging, in which consumers are suffering from personal and property losses, and the social influence is also becoming more amplified. The administration department of industry and commerce, is in charge of market supervision and has the power of administrative law enforcement. Its function of maintaining a fair and orderly market competition environment and protecting consumers’rights are becoming more and more important. These consumer disputes brought many new challenges to the work of administration department in protecting consumers’rights and interests. Therefore, to study the protection of consumers’rights and interests and to explore the countermeasures have very important significance.Taking Industrial and Commercial Bureau of Hanjiang as the research target, the paper focuses on the analysis of current situation and problem in the protection of consumers’rights and interests by means of Denhardt’s new public service theory, and proposed solutions to these problems. The text is divided into five parts. The first part is an introduction. The second part includes some related concepts and the foundation of theoretical research which introduces the concepts of consumers’rights and interests and the new public service, focusing on content of the new public service theory. The third part introduces the current situation of consumers’rights protection and the effectiveness of the work in recent years of Industrial and Commercial Bureau of Hanjiang. The fourth part combs several problems existing in the protection of consumers’rights, such as, the operation of working mechanism is not smooth, the cost of putting to the proof and safeguarding legal rights is too high, the laws and regulations are absent, and so on, then analyzes the causes of the problems. The fifth part is the countermeasures to promote the work effectiveness of consumers’rights protection of industrial and commercial bureau of Hanjiang, including promote the effectiveness of operation mechanism of consumer’s rights protection, improve self-discipline rights protection system of trade and operators, perfect relevant laws and regulations, perfect personnel management mechanism, guide rational and healthy consumption patterns and improve consumer self-protection consciousness.This paper combines case analysis to settle and analyze the data, which collected by means of documental analysis and statistics methods. The object of the paper is to promote working efficiency in consumers’rights protection in the basic level industrial and commercial places based on the research of the cuirent situation, problems and solutions in terms of consumers’ rights protection in Industrial and Commercial Bureau of Hanjiang.