Study On The Management Of Import And Export Of Crude Oil In Oil Company

With the continuous development of China’s market economy, the domestic enterprise increases unceasingly to the crude oil demand, our country transforms gradually from a petroleum exporting country into the petroleum import country, the crude oil import picks up and unload the service to produce from this. In recent years, in the practical work, the very many petroleum enterprise appeared the import crude oil to pick up and unload loss exceeding the allowed figure the phenomenon. Not only this phenomenon occurrence has brought the huge economic loss to the enterprise, also has enormously affected the enterprise to the core business managed capacity, caused the enterprise to lose the long-term stability development foundation, has lost the corresponding market competitive power.For China’s imports of crude oil unloading of excessive wear and tear, although not academic and theoretical circles caused great attention, but within the industry has aroused extensive discussions, these ideas focused on technical, personnel performance, enterprise systems and other three major aspects.But the author thinks, the idea of these studies are not well solve the problem of enterprise in the practical work.Because, looked like in the author, in the current petroleum profession appears the import crude oil to pick up and unload loss exceeding the allowed figure and other correlation business problem primary cause lies in the enterprise to the service flow management flaw. Specific performance management for process management in cognitive enough, ignoring the customer service business process-centric business processes principle, there is no competition in the market highlighting the core business, the core part of the business process is repeated and unnecessary operation over many, the main business is missing business data analysis and collation of secondary processes, the existing processes are not core business management department, vertical management and Role-Based Administration imprint too obvious.The concrete manifestation was insufficient in the management level regarding the flow management cognition, has neglected in the service flow take the customer service as the central service flow principle, did not have the prominent core business market competitiveness, in the core business flow link the repetition and the nonessential operation excessively are many, in the main camp service has lacked the service data analysis and the reorganization auxiliary flow, in already had in the flow did not have the core business management department, the vertical management and the function management mark too was obvious. Secondly, according to the process management theory, the crude oil unloading operations in the process reengineering, to establish a new business to meet the actual business operation process and data collected auxiliary processes.Finally, the new enhanced business processes operational quality management, the establishment of vessels as the center of the spiral-type quality management system, and equipped with the appropriate process performance appraisal system, the possible risks are analyzed and proposed specific precautions.Through this study, not only for the state-owned oil companies to provide a set of crude oil unloading business process management reference model, also strengthened the state-owned background similar to Z Companies such large company’s customer service awareness, and enhance the vitality of enterprises, improved its corresponding core competitiveness.In addition, the study also innovation and development of enterprises laid a corresponding theoretical and technical basis, emphasizing the development of the core business to drive enterprise operations management level enterprise market survival strategy, companies can hope to enhance the value of our customers and shareholders of the Company and make unremitting efforts.