Research On Tax Payment Service Quality Of Xuanwei National Taxation Bureau In Qujing City

It was put forward by the State Administration of Taxation that the basic tax modernization would have been achieved by 2020, and the achievement of modernization of the tax service is an overall security and strong support to tax modernization. With the rapid advancement of economic globalization and the development of science and technology, the demand of the tax service is also changing, presenting new characteristics. Based on the analyzing and drawing on relevant materials, the thesis focuses on the research on current situation of tax service, through the questionnaire of tax service quality, taking Qujing Xuanwei the Internal Revenue Service as an example, to find the main reasons that impact the current quality of tax service and to try to propose solutions.This paper states transforming of the service concepts in the new era,from the perspective of new public management theory and new public service theory, based on the core of tax service quality, taking Qujing Xuanwei the Internal Revenue Service as an example.Meanwhile, It establishes the tax service assessment indicator system of the grass roots of the tax authority, through the buildup of model of tax service quality evaluation, the forming of the evaluation indicator and the designing of the evaluation questionnaire to carry out the field work of practical tax service quality during the later period. In the chapter of the case, firstly, it introduces the service actuality of the Qujing Xuanwei the Internal Revenue Service. Then, it focuses on the survey of the tax service quality, based on the assessment indicator system, to find the path analysis of “finding the problem, discussing the problem and trying to solve the problem.The thesis focuses on the research on current situation of tax service, through the questionnaire of tax service quality,, to find the main reasons that impact the current quality of tax service and to try to propose solutions, with a mass of charts to reflect and explain the survey data. In the end, the paper proposes countermeasures to enhance service quality of Qujing Xuanwei Internal Revenue Service, based on the domestic and overseas advanced experiences of the tax service using the related knowledge of public management which contains eight measures and five aspects of construction of security conditions.