Industrial And Commercial Bank Of China Baotou City Branch It Service Management Design And Implementation

Accompany with the technical and development fast of information, the global information-based wave tide also rolled up each corner in the world. Be the bank system of the information-based height concentration, how melt the information- based strategy into its total development strategy for promote the comprehensive competition ability of its business and operation layer is very important.The kun bank is an branch of ICBC,It is the biggest bank in BaoTou . the net order electronically, the network turns to overlay the rate to amount to 100%, all business has already moved into the electronic information system, pay to go the business to the IT of dependence strengthen continuously. In this kind of case, how set up a make exertive and biggest performance of resources, go of valid management system, and build up a without break always, the information foundation structure of the absolute safety, let section of IT from the cost center conversion for the core that the business increase, the IT service satisfaction of the exaltation bank business section and exterior customer, create the end value for the bank, have become to be considered .This text pays the present condition of the line according to the area of Kun, leading into the IT service to manage, making use of the relevant theories of the IT service management and concrete method, paying to march forward to go the IT management process to give a new life to Kun.Introduced the ICBC to wrap first in the text a kun pays to go of management condition and information-based construction present condition, put forward the problem and challenges that the information management work face, thus lead into the IT service to manage, and detailed introduced the IT service management of basic theories, then combine the KUN pays to go of put forward the IT service management physically of design project, and to implement the process carried on the programming, the big process that project includes the IT service management, carried on the concrete definition and detailed designs to the each top grade distance.This text carries on the objective analysis to the foreground that the area of Kun pays to go to carry out the IT service management, and put forward the problem that carry out and should notice in the process, being the knot tail of the thesis.Because the realization of the IT service management is a system engineering, needing to be from key figures to the consistent cognition of the basic level and support, will meet the new problem by all means in carry out process, this needs us to study continuously, tallying up continuously, the top and bottom solidify, various problem that vivid processing face.