Study On The Assessment System Of Knowledge Management In Hospitality Enterprises

The key of effective knowledge management is to assess the level of knowledge management in a scientific way. Only by establishing the reasonable assessment system, managers can more clearly understand their levels of knowledge management and find the main problems existing in their knowledge management practice and finally solve them effectively. But few researches have focused on the assessment of knowledge management in Hospitality Enterprises. And previous researchers in this field mainly study the assessment of knowledge management based on the results of knowledge management from macroscopic aspect. Based on the theory of knowledge creation put forward by Nonaka, this paper manages to establish reasonable assessment system of knowledge management in Hospitality Enterprises from the perspective of service-centered workers.The paper contains two parts. In the first part, based on the theory of knowledge management, the paper focuses on constructing the theory of knowledge management in Hospitality Enterprises by illustrating the definition and classification of hotel knowledge, the property of hotel products, and the classification of hotel workers. After that, the author analyzes the essence, property and main points of knowledge management in Hospitality Enterprises. And then centers on constructing mode of knowledge management in Hospitality Enterprises.In the second part, the paper centers on designing the assessment system of knowledge management in Hospitality Enterprises. Firstly the author introduces the theory of knowledge creation put forward by Nonaka, and then illustrates the principles of primary index selecting in this paper. After that, the Analytical Hierarchy Process is used to weigh each index. Finally, based on the assessment system, the author uses the method of Fuzzy Comprehensive Evaluation to evaluate the knowledge management level in Beijing Great Wall Sheroton Hotel through single factor analysis and comprehensive analysis.