Research Of Jiangsu Telecom Network Management System Of VIP Customers

With the telecom restructuring and China's accession to WTO, the domestic telecom companies facing tough competition in the marketplace, how to improve operational efficiency, reduce operating costs, improve service quality and ensure stable and efficient network to serve customers, improve customer service Each level is an urgent need to address the telecommunications business problems. Open and competitive telecommunications industry, fundamentally changing the carrier operates. In order to continue to provide our clients with new, high-quality business and enhance competitiveness, the business network and generate enormous economic benefits. Telecom carriers are expanding their network size, and the need to improve customer service quality, promotion and management of new value-added services. This requires communication network as an important part of the network management system, not only the need for effective management of network equipment and resources, but also pay attention to customer-facing business management and business management associated with the Service Level Agreement (SLA) management.In order to improve the quality of customer service, business development to meet the needs of Jiangsu Telecom to provide customers with differentiated services for telecom business operation mode changes, combined with the development of network technology and information, according to China Telecom Group's relevant guidance, after Wuxi and the province's pilot, it was decided to build a new management model suitable for customer-oriented multi-service management, providing support to expand the business transformation of large customer network management systemThis article describes background of a large customer network management platform of China Telecom Jiangsu Branch, analysis of the status of the telecommunications customer network management, network management capabilities through the domain, network management protocol, a detailed analysis of the interface platform, combined with network monitoring needs of the user, and then deduce large customer network management functional requirements and implementation. Finally the Jiangsu Telecom to establish a unified management platform for network monitoring to customers, in real-time proactive approach, including client on the customer CPE devices, including wide area networks, local area network, the host system provides monitoring and management functions of the actual results.