The Research Of Major’s Electronic Mailboxex Of Hubei Prefecture-level Cities

At present, our country is in the transition period from a service-oriented government, the value concept and principles of "the new public service theory" has extremely realistic enlightenment and reference for building "service-oriented government". And the major’s electronic mailbox as the important channel for e-government provide service to citizens at information age, and gradually become the important platform between government and citizen to exchanges and interaction. Therefore, in the construction and improvement of the major’s electronic mailbox, reference the new public service theory, and improve the service level and the service quality of government and promote the citizen’s participation, strengthen the communication between government and citizen has very important research significance.This paper suggested the government portal website in Hubei province as an example about the major’s electronic mailbox, based on new public service theory. Trying to establish a scientific and reasonable evaluation system, about the major’s electronic mailbox for exploratory research. In order to found the mayor problems and deficiencies in construction process of major’s electronic mailbox. This article has five components, including:The first parts is the introduction, mainly discussed the research origin and research significance, research status from domestic and abroad in this paper, explain the framework method and innovative points.The second part, the main content is the related concepts expound and development situation about the major’s electronic mailbox of local government’s website in China. Analysis the effect between administration and citizens of major’s electronic mailbox form the perspective of the new public service theory.The third part, establish a set of evaluation model of major’s electronic mailbox on Hubei prefecture-level Cities and based on the Analytic hierarchy process to determines the index weight, thus to assessment the major’s electronic mailbox of Hubei prefecture-level Cities.The fourth part is study stage, using the network data acquisition method for data collection, including web page set, through email to the major’s electronic mailbox assess its response speed, reply quality and citizen interactive degree, and based on the evaluation model to analysis Hubei prefecture-level Cities of major’s electronic mailbox of evaluation model, draw relevant results.The fifth part through analysis Hubei prefecture-level Cities of major’s electronic mailbox, found the problems in construction process of major’s electronic mailbox.and puts forward the solution countermeasure based on the new public service.This paper’s mainly innovation is novel theoretical perspective. At present, our academic circles to the major’s electronic mailbox are mostly aimed at mailbox this tools itself and its satisfaction to research. In this paper, the assessment study of major’s electronic mailbox form the perspective of the new public service theory and combined with the reconstitution of background of building a service-oriented government. Has strong theoretical and realistic significance for major’s electronic mailbox of how to draw lessons from the new public service theory...