| Thirty years of reforms and opening-up,China Quality and Technical Supervision Bureau With the development of the economic society, our country has become a world manufacturing power and the quality inspection market has been keeping widening. As a result, the foreign inspection authorities and private capital entered our inspection market, which made the competition in quality inspection market become so intense that the situation of our country’s inspection authorities was far from good with relying on the government. The customer has become the most active and critical factor in the third party inspections, accordingly the strategy of customer relation management becomes extremely important in inspection authorities. Therefore, the quality inspection should pay high attention to the relationship with the customers and improve the customer loyalty by fostering the capacity of build good relationship with the customers and strengthening the customer relationship management.In order to improve the competitiveness of Instisute of Supervision & Testing, This paper Bases on the method of Engineering Economics made some discussion on how to choose the best cross-section of equipment replacements along with the structural reform of Quality and Technical Supervision Bureau。... |