Research On Employee Training Management System In Modern High Star Class Hotel

Along with the rapid development of our country’s economy, people’s living standard is raising steadily. Under this background, local business activity and tour demand develop explosively, the service industries which firmly connect with that like hotel, also get a rapid development, and the trend is accelerating at present. The high star class hotel which stands up from the service industry is to become the mark pole of our country’s service industry development. However, the quality service that high star class hotel serve is mainly come from its training and excellent employee, as a result, how to build up effective employee train system is becoming an important work of the hotel’s department of human resource management. International hotel management group has already come up with a training management system that could meet their needs currently, on the base of throwing in a huge sum of money and practice over a long period of time. But the training system of the high star class hotel in our country is far away behind the international high class star hotel, for the reasons that it developed for only a short time, experience shortage, a great deal of the funds are used for the hardware investment, but neglected the investments of software. This text tries to sum up and analyze the employee training management experience of the famous international hotel management group on the basis of the theoretical research of training and training management system, and further analyze the employee training in the celebrity hotel in Chengdu city, trying to put forward a employee training system which combines both theory and practice for the celebrity hotel in Chengdu city.This text analyzed the background, meaning, method, way of thinking and contents etc. of the research first, and immediately after that it carried on an overview to the research related to the employee training system in high star class hotel, mainly studied the training and train theoretical development stage and training management system etc. It also made clear of the definitions of the modern high star class hotel and employee training...etc. and induced its characteristic according to related research, Then, this text studied the training management system of the international leading hotel management group, such as the inter-continental hotel group, the joss-stick space group in the lira hotel and Hilton hotel, summary induced their employee training system, and carried on point treatise for their special feature; Throw the analyze of the employee training of the celebrity hotel in Chengdu city, mainly from the training system, training system arrangement, the present training system condition, the present training activity condition, it clears the training background, problem and characteristics of the celebrity hotel in Chengdu city, which put forward the improvement opinion aiming at sex to provide background data and fulfillment foundation; Finally study according to the theory and international advanced experience of more analysis research, put forward a set of employee who matches the hotel of celebrity in Chengdu city training management system, including design principle, organize system, train need analysis, training plan establishment, training organization and implementation, training the effect valuation and training evaluate behind of again training etc., design a principle to ask for training system need to adapt to the hotel of celebrity in the city of whole develop strategy and combine employee in the hotel’s occupation development programming, trained to manage system to cover the whole process that trains, all aspects involved a training, and blended the latest theory achievement and fulfillment experience.