Total Quality Management Applied To Product Quality

Research purposesTotal Quality Management (TQM) is one of the most important management concepts and techniques recently.The Total Quality Management scheme has been widely implemented in some developed countries.Its effectiveness on improving the operation efficiency and the competition capability of a company has been solidly confirmed。In China, TQM is in developing stage, especially in IC industries, fewer companies has this experience. This thesis aims to find the critical successful factors of the TQM implementation in IC cards manufacturing companies.Research methods1) A case study methodology was used to extract the critical successful factors of the TQM implementation in IC cards manufacturing companies. Data were collected through interview, archives and field observation.2) Through comparing the activities before and after TQM implementation, we probed into the difference between TQM and traditional quality management methods3) A regression analysis was used to explore the influence of these critical successful factors on the performance of TQM implenmentation.Research findings1) Research showed the the critical successful factors of the TQM implementation in IC cards manufacturing companies included:management support, staff cooperation, continuous improvement, process reengineering, customer focus, corporate culture, tools and methods of TQM, and so forth. 2) Especially, it was our culture or attitude towards TQM that had a significant influence on the performance of TQM implementation, not the adaptation of tools or the focus on activity levels.Practical implicationsThis significance is through TQM activities before and after the implementation of quality, combined with the introduction of TQM quality index analysis of the correlation between the proposed TQM implementation recommendations and future directions, and have the experience to be a useful principle, applicable to a non-contact IC-related production processes and improvement activities。Research limitedThe researching data in thesis is based on four years during the TQM implementation, so the consideration index limited by collected data. Correlation analysis of the Measure Indexes will be performed in Single-element Regression Model, so as to prove that each quality activity will has great positive impact on TQM implementation. There will no further verification and discussion for the data comprehensive and stability in mathematical theory.OriginalityThis researching firstly applying TQM and analyzing the key affecting factors in non-contact IC card manufacture. Comparing with other studying, this innovation lies in the accusation of data and information. The author as a participant and facilitator can provide effective index, so combining the index with practical actions in S Company.