Continuous improvement and return on investment: A case study to determine the value of continuous improvement in a manufacturing facility

This research examines the measurement of continuous improvement activities in a manufacturing environment. The study explores the use of return-on-investment for training as a methodology for determining the value of continuous improvements in production processes. Through the use of a multiple case study approach, the researcher examines the cost and benefits achieved by an organization from continuous improvement interventions. Continuous improvement theory as well as evaluation models are considered. The research concludes with a summary of the findings and recommendations for future research.