Research On Elevator Modernization Business Process Optimization Of Xizi Otis Company

With the development of urban modernization, elevator has become one of special equipment frequently used in people’s daily work and life. In recent years, driven by real estate, rail transit construction, airport renovation and expansion, elevator industry developed rapidly, average annual increase of elevator production over20%. By the end of2011, with200million units elevator in use, China became the largest elevators holdings in the world. But a large number of aged elevators are still extended service, especially those elevators produced in thel980s, exposure safety risk to the public.With new elevator and aged elevator in service increasing, elevator modernization market is big in the future. However, modernization business in many elevator company are still on the startup, not mature as new elevator business, so as the modernization process which need to be improving. Competition among enterprises has become competition on customers, quality, innovation and sen-ice, competition on the market reaction to the "fast" and "slow", only customer-oriented, able to respond quickly to meet customer needs, and constantly provide customers with better, newer products and services could retain customers, so as to survive in the fierce competition.The thesis analyses Xizi Otis’s existing modernization process, and then re-engineering part of it. according to the elevator industry development trend, the particularity of the modernization market as well as the importance of the process management, based on the research of business process optimization.