A Research Report Of Interpreters’ Expectations On Users Of Interpreting Service

Since interpreting industry is developing so fast, studies on interpreting servicesand quality evaluation standards are increasing. Many such studies cover userresponses or user expectations, while studies on interpreters’ expectations on users arevery rare. As interpreting service providers, interpreters also have expectations onusers, such as the expectation on the condition of the booth, the expectation onequipment, the expectation of being given enough time and task-related information,etc. Will such expectations be given enough attention? As a postgraduate majoring intranslation and interpreting, the author has paid a lot of attention to interpretingindustry. The author hopes to find out what kind of expectations interpreters have onusers, and whether the fulfillment of interpreters’ expectation have influences on thequality of interpreting services.In order to find out the answers to the above-mentioned questions, the authortakes the opening ceremony of Guangzhou International Award for Urban Innovationas a case and designs a questionnaire for simultaneous interpreters. The questionnaireincludes two parts: the first part consists of some general questions concerninginterpreters’ personal experiences as interpreters; the second part consists of somespecific questions concerning interpreters’ expectations and the influences ofinterpreters’ expectations on interpreting services. The questionnaires will bedistributed to interpreters, and will then be sent back to the author for further analysis.The author also has the honor to interview an interpreter, so that she can get an overallanswer to the research questions.