Egovernment Success: Integrating Trust And Risk With The TAM

Electronic government adoption is the focus of many research studies. However, The currentresearch is mainly about the initial adoption. Information systems (IS) literature is mostly silent on whatreally contributes to the success of e–government Web sites.The success of e–government depends onthe intention to continue using rather than the intention to use.The primary objective of this paper is toidentify critical factors of influencing e–government success.Following the theory of reasoned action（TRA）as applied to a technology–driven environment，technology acceptance model（TAM）variables（perceived usefulness and perceived ease of use）areposited as key drivers of e–government acceptance. The practical utility of TAM stems from the fact thate-government is technology-driven. The proposed model integrates trust and perceived risk, which areincorporated given the implicit uncertainty of the e-government environment. This study proposed arobust model integrates trust,perceived risk and technology acceptance model（TAM）,The model istested via a survey of246e-government Web site users.The results show that trust in government, but not trust in technology, is positively related to trust ine-government Web sites. Further, trust in e-government Web sites is positively related to perceivedusefulness and perceived ease of use. Trust in e-government Web sites is negatively related to perceivedrisk.The TAM constructs and perceived risk have different effects on “intention to continue” using theWeb site and “satisfaction” with the Web site.The empirical study confirms that the proposed model can explain the success of e–governmentadequately.It will be useful for the success of e–government that to strengthen the trust and reduce therisk factors.In addition, it is important to consider the role of trust and perceived risk as well as TAMconstrusts in understanding e-government success.