Financial Consumer Disputes Settlement Mechanism Research

With the rapid development of China’s national economy, social wealth isexpanding and the innovation of financial product is go on and on. Financial productsand financial derivatives are full of financial markets, so that consumers get confused.Because of asymmetric information, financial consumers violations are often occurred,causing regulatory authorities recognize the important to protect the financialconsumer. The erupting and spreading of the financial crisis in the global, exposed theproblem of major Western economies in the financial institution’s business model andfinancial regulatory unprecedented. How to protect the legitimate interests of financialconsumers in the complex financial situation and how to construct financial interestsof consumer protection mechanisms become an issue of common concern to scholars.Needless to say, due to information asymmetry and lack of expertise, such as thisand other reasons, the financial consumers has always been at a disadvantage positionin transactions with financial institutions. So when the violation occurred, thefinancial consumers deserve tilt protection and get special care during the process ofdealing dispute. But in reality, because the research on the financial consumerprotection is relatively late, so the financial consumer protection system is imperfect.And scholars for research in this area are mostly concentrated in the study of the legalsystem construction aspects. However, the study of dispute settlement mechanismabout how to quickly and effectively resolve disputes settlement is relatively small,and the existing literature mostly superficial, no in-depth research.Firstly, sort the literature about the financial consumer interests protectionmechanism, and analyze them system. Secondly analyzes the theoretical basis offinancial consumer protection and the current financial situation and problems ofconsumer dispute resolution mechanism. Finally comparative study in-depth thedeveloped countries about financial consumer disputes settlement mechanism, so that extract valuable experience to improve our financial consumer disputes settlementmechanism.