Study Of Lab Mis Customer Communication Module Based On ISO System

Nowadays the Education Bureau pay more attention to the high education practice and the experiment teaching, labs in university get a rapid development as well as the lab MIS with more design concepts under a new trend.This essay introduces the concept of’Customer Communication’ into the ISO Quality Management, and adds one module Customer Communication Module to the Lab MIS. It results in the fact that smooth information communication between the lab controllers and lab users, making the management become more effective and clear. This essay develops itself from the following aspects.(1) Transmit and display the business information and related policies, giving the users a chance to have a wholly clear understanding of labs.(2) Deal with the appointments of the booking from the users, place on files of the teaching and practice and etc. Provide an entrance for submitting network information and permit users to have a track of the lab workflow.(3) Continue to improve the management quality of lab. Users can give comments, complaint and suggestions to the management and construction of labs, letting the lab controller to know and understand their request and expectation of the business, and finally make persistent improvement.The research in this essay optimizes the workflow of lab, and improves the resource usage efficiency, which turns to be a high satisfaction from the teachers and students. Even more, it can promote the development of college experimental teaching, establishing a smooth information platform for the training practical and creative talents...