The Civil Airport VIP Refined Services Platform

Along with the rapid development of the civil aviation industry, the substantialincrease in passenger throughput, more and more air travelers contacts and experienceto the airport’s VIP service, VIP service has become an important window for airportpassenger service-oriented. How to enhance the VIP service quality, provide highquality air services to travelers, airport VIP departments on how to improve theirmanagement level, and enhance the competitiveness of enterprises, become importantissues faced by the civil aviation airport VIP service.More bold and simple management model to face most of the domestic airportVIP service, this paper gives a solution of enterprise information platform, and thatthe means of information to establish a fine service platform of civil aviation airportVIP airport VIP business processes. Improve service quality, the services must do finedo fine service quality; improve management, workflow caught fine jobresponsibilities into fine.At the same time to develop the airport VIP refined service strategy, the need toprovide appropriate information resources auxiliary and co, which requires enterpriseinformation technology as a support. Refinement of VIP passenger services need tohave the personal information of travelers, flight information, background information,and summed up in the history of consumer VIP regularity; refinement VIP workmanagement, the frequency of use of the VIP room, items consumed, staffing givenaccurate and timely information, services, content, Guest feedback; the VIPproduction data generated by the system also plays an important role in the process ofenterprise information platform, enterprise management through the analysis andprocessing of the data can be drawn situation, looking for potential market direction,accurate positioning for enterprise development. These require enterprise informationtechnology as a carrier for data collection, preservation and analysis of only the entireworkflow of the VIP service structures in the information technology platform, theVIP service with the organic enterprise information fusion, the formation of information technology, civil aviation airport VIP fine service platform. Fine serviceplatform built on the one hand help to provide VIP service, on the other hand forenterprises to improve their own operating conditions, forward-looking trends canhave a good supporting role.Civil aviation airport construction after years of development has been aconsiderable scale, core production systems have been implemented earlierinformation technology, and the airport internal communication network environment,and these are fine for civil aviation airport VIP service platform provide favorableconditions for the establishment of, VIP information systems platform rich airportinformation products, data network access civil aviation airport will improve theoverall competitiveness of the Civil Aviation Airport, to provide a more complete andsatisfactory service for passenger travel.