Analysis And Optimization Research On The Operations Management Of A Company

Article on the current economic situation, how third-party inspection company inthe fierce competition, through service operations management to achieve corporatedevelopment and make a study is to service operations management applications tothird-party testing service management company promoting a Case try, can Athird-party testing company operate in the service management process to providesupport.Along with social progress and development of the whole society on the use of theproduct quality of life health levels, production and life safety, environmental protectionand other aspects of social increasing requirements, third-party testing by more andmore attention and be used. A company is an emerging third-party testing organization,has been in the industry for more than10years, especially in the past five years, therapid development of services throughout China and other Asian countries. With thedetection of increasing competition in the market and society needs change detection, Acompany ’s service operators are facing many new problems and challenges, it isnecessary to service operations work system analysis and optimization.Articles related to service operations management theory, the A ’s operationalstatus and problems of testing services to carry out analysis, systemic solution. First,the article on service operations management concepts and features are introduced, andthe management of service operations abroad on research status were reviewed; Then,the article on the company A service operation status and problems to carry out analysis,that the presence of Company A’s service operations service capacity and service needsare not synchronized, not timely respond to customer needs, quality of service isunstable, more customer complaints, service coordination, and project profitability isnot high, and cultural conflicts and other issues, and the reasons are analyzed; on thisbasis, the article presents a company’s service operations optimization program, theprogram determines from the strategic level company A service competition strategyand tactical level from the proposed integrated service model, and service managementfor some of the specific issues raised countermeasures; final, the article presents optimization company A service operators safeguards. From continuous improvement,internal departments to solve the conflict, the establishment of a culture of quality, stafftraining and evaluation system put forward specific safeguards.