The Research On The Performance Management System Of FZ Mobile Company Business Service Team

Human Resource is the strategic resources of an enterprise. Performance Management System is the subsystem that the enterprise makes strategic Human Resource management come true, play an important role.In FZ Mobile Company, the service staffs contact the customer directly; assume the responsibility of offering high quality product and service to the customer. Now, mobile communications industry has entered the age of Mobile Internet. And the focus of work turns to intelligent terminal and customers’ business experience. The current Performance Management System of the service staffs pays more attention to examining the staffs’ ability that can offer traditional basis service. It does not suit the new trend of the industry, and urgently needs to adjust. If not, it will influence the company’s strategic development.This thesis studies the Performance Management System of FZ Mobile Company service staffs. It uses basic theory of Performance Management System, gets first-hand data by talking with service staffs and questionnaire survey, combines the current trend of the industry and strategic direction of the company, and proposes the optimal design plan and specific implementation advice; to improve FZ Mobile company service staffs’enthusiasm for work, stimulate staffs’ potential, accelerate the achievement of the company strategic objective.